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Spirit of Nature
Terms & Conditions
Terms & Conditions
Please read this carefully. By using or submitting an order on this website, you are agreeing to the terms that appear below.
Please note unless the description states otherwise, our products are not waterproof.
www.josefseibelandfriends.com is operated by Josef Seibel Retail Ltd, registered address is Nightingale House, 46-48 East Street, Epsom, Surrey KT17 1HQ and administration office is at Seibel House, 7 Meridian Way, Norwich NR7 0TA. Company registration number 5968002 and VAT number 899 6365 40
The following terms and conditions will apply between you and Josef Seibel Retail Ltd when you make a purchase from josefseibelandfriends.com. The terms do not affect your statutory rights.
Your contract for purchases made through josefseibelandfriends.com is with Josef Seibel Retail Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this Site.
You warrant that all details you provide to josefseibelandfriends.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from josefseibelandfriends.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone.
“Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to owners of the website. At Josef Seibel & Friends the only cookies we use are for our site statistics package and which allows us to collect information about how visitors use our site. We use the information to compile reports to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We collect this information in a way which does not identify anyone. However, if you would like your computer to decline these cookies, you can do this by disabling all cookies in your internet browser settings - please refer to your browser's "help" menu for instructions.”
When placing an order, you agree that all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Availability information for products is listed on each individual product description.
One the rare occasion we do not have sufficient stock to dispatch the goods you have ordered that day, we will check if you are happy to wait for further stock to arrive. If you decide not to wait we will i refund you in full the same day.
All prices listed on josefseibelandfriends.com are correct at the time of entering the information. However, we reserve the right to change the price of any product at any time. All prices include sales tax.
No contract for the sale of any product will exist between you and josefseibelandfriends.com until we accept your order by dispatching goods to you.
Please note that we endeavor to check that the quality of all orders shipped meets the high standards that our customers expect. However we are unable to guarantee that shoes dispatched will be 'box fresh' i.e. they may have been tried on by customers in one of our stores.
Goods will be dispatched within 2-5 working days, although most our orders are dispatched the same day when placed on a working day. Please note weekends and bank holidays are not classed as working days.
Shipping & Handling:
All single International orders are sent by Royal Mail International Delivery.
Multiple orders may be sent by an alternative courier service.
Delivery charges vary by order quantity and country, please click here to view the delivery charge for your country.
Please note delivery time frames are estimates and may take longer, depending on local postal services and customs. Please note these delivery charges are based on your orders weighing less than 2kg. If your order weighs more than 2kg you may be liable for increased shipping costs.
You should expect to receive your order in approximately 14 working days.
Undelivered goods must be reported 14 days after ordering and prior to 21 days.
Any claims for lost goods will not be entered into until 28 days after dispatch. After this date a refund or replacement goods will be offered in instances when there is no proof of delivery.
We accept the following major credit and debit cards:- Visa, Mastercard, Solo, Delta, Visa Electron, Maestro.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Customs and Import Duties
All prices shown on josefseibelandfriends.com are exclusive of VAT in line with UK tax regulations when selling goods to private individuals living outside the EU.
Any additional customs or import duties that arise when a parcel reaches a destination country must be paid for by the recipient of the parcel.
We accept no responsibility or liability for these charges.
We have no way of knowing what the charges are from the country to country so cannot offer any advice.
Should you have queries we suggest you contact your local customs office prior to placing an order with us.
Cancelling an order
If you have placed an order but then wish to change or cancel it, please contact our customer service team as soon as possible. We will endeavor to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you will have to wait until you receive the order and then follow the normal returns procedures.
Once you have notified us that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition as when delivered to you. You will be liable for any charges incurred when returning the goods to josefseibelandfriends, unless the return is as a result of an error on our side.
If you are not completely satisfied with your purchase, you can return it in its original unworn condition and packaging and we will refund the product price. This will not include postage costs.
Josef Seibel and Friends
Unit 6 Meadowland Retail Park
Please ensure your name, address and order number is clearly visible on the return.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
If you wish to contact us in connection with an exchange or return please email email@example.com or telephone 00 44 1354 655426
Promotional Discount Terms and Conditions
Promotional offer codes apply to specified products or groups of products i.e “sale” and cannot be used on any other products
Orders will be cancelled if promotional offer codes are used on non-promotional products
The promotion code can only be used for purchases made online at www.josefseibelandfriends.com
Promotional codes are not transferrable and have no cash value
Josef Seibel and Friends reserve the right to amend these terms and conditions and/or discontinue the incentive at any time. Your statutory rights are not affected.
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28 Days Return
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